Contract Snapshot

These Terms and Conditions govern purchases from Velariontika within Hong Kong. By submitting an order through our website, you confirm that you have read and accepted these terms. Please review product information, delivery details, and return conditions before ordering. If you disagree with any provision, do not submit an order.

A. Store Coverage and Customer Eligibility

Velariontika sells and delivers products only within Hong Kong. We do not accept orders with delivery addresses outside Hong Kong. Customers must provide accurate contact and delivery information and must be legally capable of entering a contract. If ordering for another person, you confirm that you have permission to provide that person’s information and accept delivery on their behalf.

B. Order Review and Formation

Submitting an order is an offer to purchase. An automated acknowledgment confirms receipt but does not necessarily confirm acceptance. A contract is formed when Velariontika accepts the order for processing or dispatch. We may decline or cancel an order before dispatch if a product is unavailable, information is incomplete, an obvious pricing error occurred, delivery falls outside our service area, or unlawful activity is suspected.

If we cannot fulfill an accepted order, we will contact the customer using the details provided. Because payment is collected upon delivery, no refund is required when an order is canceled before delivery and before Velariontika receives payment.

Customer Cancellation Before Dispatch

A customer may request cancellation by emailing decorcraft@velariontika.com before the order is dispatched. The request must include the customer’s name and order reference. Cancellation is accepted only when Velariontika receives and processes the request before dispatch.

Once an order has been dispatched, it cannot be canceled. Refusing delivery or failing to provide Cash on Delivery payment does not create a return right. Because payment is collected upon delivery, no refund is required when cancellation occurs before delivery and before Velariontika receives payment.

This section does not restrict any customer right that applies under Hong Kong law.

C. Prices and Cash on Delivery

Velariontika operates exclusively through Cash on Delivery. Full payment must be made to the delivery representative when the order arrives. Customers should prepare the stated amount and ensure that an eligible recipient is available. We do not request advance card payment through the website. Refusal or repeated failure to accept a valid delivery may affect our ability to accept later orders.

D. Free Hong Kong Delivery

Standard delivery is free for accepted orders within Hong Kong. Our usual total delivery estimate is 3 to 4 business days. This consists of 1 business day for processing and shipping, followed by 2 to 3 business days in transit.

Business days exclude Saturdays, Sundays, and Hong Kong public holidays. Delivery estimates begin after order acceptance and are not fixed appointments. Delays may arise from severe weather, access restrictions, transport disruption, incorrect information, or events reasonably beyond our control. We will provide available updates when a material delay becomes known.

E. Thirty-Day Return Window

The return period begins on the calendar date the product is delivered. Velariontika must receive the return request no later than the end of the thirtieth calendar day following that delivery date. Returns are available only when the delivered product arrived damaged or differed from the product ordered. Change-of-mind returns are not accepted.

To request a return, email decorcraft@velariontika.com within the 30-day period with the order details, a description of the issue, and clear supporting photographs where reasonably available. Customers should retain the product, packaging, accessories, and included materials until instructions are provided.

Nothing in this return process removes or restricts any non-excludable statutory right. Velariontika will assess each request fairly according to the reported issue, available evidence, product condition, and applicable law.

F. Free Collection and Inspection

When a return request is accepted for assessment, Velariontika will arrange collection from the customer’s Hong Kong doorstep without charge. We impose no collection fee and no restocking fee for an eligible damaged or incorrect product.

After collection, we require up to 24 hours to inspect the item and compare it with the order record and reported concern. Customers must not intentionally damage, alter, misuse, or substitute the item. If the inspection establishes that the product was damaged when delivered or was incorrect, the return will be passed.

G. Exchange or Bank-Transfer Refund

When an eligible return is accepted, Velariontika will ordinarily offer an exchange if the correct replacement is available. If the relevant replacement is unavailable, Velariontika will provide a bank-transfer refund. This process does not exclude, reduce, or restrict any statutory right or outcome available under Hong Kong law. A mandatory legal requirement will prevail where it provides otherwise.

Velariontika will initiate an eligible bank-transfer refund within 2 business days after completing the inspection and accepting the claim. The customer must provide accurate account information through the specified channel. After the transfer is initiated, the amount may take up to seven business days to appear, depending on the receiving banking provider.

H. Liability and Statutory Protections

Velariontika does not exclude or restrict liability where exclusion is prohibited by law. Subject to that principle, we are not responsible for losses that were not reasonably foreseeable when the contract formed, or for business losses arising from a consumer purchase.

These terms operate alongside the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), and Unconscionable Contracts Ordinance (Cap. 458). Online records and communications may also be governed by the Electronic Transactions Ordinance (Cap. 553). Personal data is handled under the Personal Data (Privacy) Ordinance (Cap. 486) and our Privacy Policy.

I. Governing Law, Severability, and Contact

These terms are governed by the laws of Hong Kong. The courts of Hong Kong have jurisdiction, subject to any right to use another dispute-resolution channel provided by law. The parties should first attempt to resolve concerns through direct, good-faith communication.

If a provision is found unlawful or unenforceable, it will be limited or removed only to the necessary extent. The remaining provisions will continue to apply. A delay by Velariontika in enforcing a term does not waive that term.

Questions, order concerns, return requests, or legal notices may be sent to decorcraft@velariontika.com.

Velariontika
Email : decorcraft@velariontika.com
Hong Kong

Support Hours: Monday to Saturday, 10 AM to 7 PM, HKT