The Velariontika Delivery Blueprint

This policy explains Velariontika coverage, charges, timing, responsibilities, and support within Hong Kong.

Delivery Zone: Hong Kong Only

Velariontika operates and delivers exclusively within Hong Kong. Orders requiring delivery to another country or territory are not accepted. Customers must enter a complete Hong Kong delivery address when ordering. We may decline or cancel an order before dispatch if the address falls outside our service area or cannot reasonably be served.

Delivery Charge: Always Free

Standard doorstep delivery is free for every accepted order within Hong Kong. No minimum order value is required, and Velariontika does not add shipping, standard delivery, or doorstep handling charges after an order is submitted. Velariontika does not currently provide optional paid delivery upgrades.

Timeline Map: Three to Four Business Days

Our usual total delivery estimate is 3 to 4 business days after an order is accepted:

  • 1 business day is allocated to order processing, preparation, and shipping.
  • The following 2 to 3 business days are allocated to transit and doorstep delivery.

A business day excludes Saturdays, Sundays, and Hong Kong public holidays. An order submitted outside operating hours may be reviewed on the next business day. The estimate begins after acceptance, not merely after an automated acknowledgment is generated.

Delivery estimates are provided in good faith but are not fixed appointments. Severe weather, transport disruption, access restrictions, public events, operational emergencies, or other circumstances reasonably outside our control may extend the timeline. When a material delay becomes known, we will use the available contact information to provide a reasonable update.

Before Dispatch: Order and Address Review

Customers must provide an accurate recipient name, telephone number, building information, floor or unit number, and any access instructions needed for delivery. Velariontika may contact the customer to clarify incomplete or inconsistent details before shipping.

The customer should review order information before submission. If an address correction is requested after dispatch, rerouting may not be possible and delivery may be delayed. Velariontika is not responsible for delay caused by materially inaccurate information supplied by the customer, but we will make reasonable efforts to assist.

At the Door: Cash on Delivery

Velariontika uses a cash-on-delivery model. Payment is collected when the order reaches the delivery address. Customers should prepare the stated order amount and ensure that they or an eligible recipient is available to receive the product and make payment.

We do not require advance card payment through the website. If nobody is available, the delivery representative may contact the customer or arrange another attempt. Repeated failed attempts, refusal to pay, or refusal to accept a correct order may result in cancellation and may affect later order acceptance.

Delivery Completion and Inspection

Delivery is completed when the product is handed to the customer or an eligible person at the accepted address. Customers should inspect the external package and product reasonably soon after receipt.

If the product arrives damaged or differs from the ordered item, contact decorcraft@velariontika.com. Velariontika must receive an eligible return request no later than the end of the thirtieth calendar day following the delivery date, as explained in our Return and Refund Policy. Change-of-mind returns are not accepted. Accepted eligible returns receive free doorstep collection, with no restocking charge.

After collection, Velariontika takes up to 24 hours to inspect the item. When an eligible claim is accepted, Velariontika will ordinarily offer an exchange if the correct replacement is available. This process does not restrict any statutory right or outcome available under Hong Kong law. If a refund applies, Velariontika will initiate the bank transfer within two business days after completing the inspection and accepting the claim. The amount may then take up to seven business days to appear, depending on the receiving banking provider.

Legal and Consumer Framework

This policy is interpreted alongside the Sale of Goods Ordinance (Cap. 26), including applicable obligations regarding delivery, description, quality, and fitness; the Trade Descriptions Ordinance (Cap. 362), concerning false trade descriptions and unfair trade practices; the Control of Exemption Clauses Ordinance (Cap. 71); and the Unconscionable Contracts Ordinance (Cap. 458).

Electronic order records and communications may be recognized under the Electronic Transactions Ordinance (Cap. 553). Delivery-related personal data is handled according to the Personal Data (Privacy) Ordinance (Cap. 486) and our Privacy Policy.

Nothing in this policy excludes or restricts a customer right or company obligation where doing so is prohibited by Hong Kong law.

Velariontika
Email: decorcraft@velariontika.com
Hong Kong

Support Hours: Monday to Saturday, 10 AM to 7 PM, HKT